Who Are You And Where Are You Going?

“If you do business today the way you did business yesterday, you won’t be here tomorrow”. A business philosophy that has helped many business owners stay focused on vision and goals. This mantra holds true in that if you are not open to new methods and ideas, you...

Are You Speaking "at" or "with" Your Employees?

The art of listening is a dying one. Or so it would seem.  Have you found yourself in the position of supposedly conversing with an employee only to find that you have done most of the talking and the employee has done most of the listening?  This is a roadway to...

I'll Get Back to Her Later!

And by then she’s long gone.  With the speed of technology and the expectation of quick and speedy responses high, I am so dismayed when I hear a business owner or a manager demonstrate a lack of sense of urgency in customer response.  Its almost as if they feel...