Part Time or Full Time? What’s right for you?

Part Time vs. Full Time Which is Right for Your Company? So much controversy about which is best for your service company; Part Time or Full Time employees.  Some say Full Time people make the best employees and others are passionate about hiring only Part Timers....

"PLEAZZZZ Tell Me What I Should Charge"

How many times a day do we see this question posted on forums all over? It appears in every industry group on LinkedIn, Facebook and even Google  +.  Business owners looking for the magic bullet and the quick answer.  That’s the age we live in.  Seeking to get...

Effective Training for Retention

Sharon’s article for  “Cleaning and Maintenance Management Online”. One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce. With the...

Stopping Employees From Jumping Ship

Sharon is a contributor to this article in “Cleaning and Maintenance Management Online”. Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep...

It’s All About the Tone!

Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their...