Service At Sea! Business Lessons Part II

So lets talk about Service and making customers feel important.  Have you ever noticed how when you visit the world’s most reknown theme parks, you are addressed as “guests”?  Not customers, but guests.  Think back to all the places you have visited...

What I Learned About Business From a Week at Sea

After a week at sea aboard the Disney Cruise Line, I can tell you that it was a wonderful experience and done with all the magic that is Disney.  From the breezy check in to the quick and easy disembarkation, Disney has developed systems that enable the crew to move...

What Do Customers REALLY Want?

With customers and prospects in today’s marketplace cutting budgets and slashing costs, contractors are faced with ever shrinking profits, lower margins and higher cleaning requirements from customers. It is across the nation and not going away anytime soon. So what...

Flip This Business!

We’ve all heard of the popular investment strategy used in the real estate industry that was so popular during the housing “gold rush” of a few years back.  It was called: house flipping. An investor would purchase a home at a good price, rehab it,...

Turning A Prospect's Pain Into Your Gain!

The easy of sealing the deal when closing a sale can be summed up in one or 2 words; “stop the pain”!  Every prospect you meet has some kind of stress or pain associated with the cleaning of their office space. Otherwise they would not have called you. The...