What I Learned About Business From a Week at Sea

After a week at sea aboard the Disney Cruise Line, I can tell you that it was a wonderful experience and done with all the magic that is Disney.  From the breezy check in to the quick and easy disembarkation, Disney has developed systems that enable the crew to move...

What Do Customers REALLY Want?

With customers and prospects in today’s marketplace cutting budgets and slashing costs, contractors are faced with ever shrinking profits, lower margins and higher cleaning requirements from customers. It is across the nation and not going away anytime soon. So what...

They Know When You Care!

 Here is what I know:  the time when customers are the least loveable is the time when they need the MOST from you.  Just like with children, your customers need more from you during times of stress. When they are made to feel appreciated and valued during the good...

Service is the Name of the Game

So you think you offer good customer service!  Lets take a look and see how your company measures to some of the real leaders in service; Nordstrom and Zappos. What sets these companies apart from the rest and how does your company look side by side with these...

What Do Customers Really Want?

With customers and prospects in today’s marketplace cutting budgets and slashing costs, contractors are faced with ever shrinking profits, lower margins and higher cleaning requirements from customers. It is across the nation and not going away anytime soon. So what...