Service is the Name of the Game

So you think you offer good customer service!  Lets take a look and see how your company measures to some of the real leaders in service; Nordstrom and Zappos. What sets these companies apart from the rest and how does your company look side by side with these...

What Do Customers Really Want?

With customers and prospects in today’s marketplace cutting budgets and slashing costs, contractors are faced with ever shrinking profits, lower margins and higher cleaning requirements from customers. It is across the nation and not going away anytime soon. So what...

"No Problem" or is it?

So what does a customer REALLY want from you?  Even the most skilled managers and business owners make common mistakes that are costing them customers.  What does the customer really want?  When you can answer that question, you can keep customers longer and have...