Service At Sea! Business Lessons Part II

So lets talk about Service and making customers feel important.  Have you ever noticed how when you visit the world’s most reknown theme parks, you are addressed as “guests”?  Not customers, but guests.  Think back to all the places you have visited...

What I Learned About Business From a Week at Sea

After a week at sea aboard the Disney Cruise Line, I can tell you that it was a wonderful experience and done with all the magic that is Disney.  From the breezy check in to the quick and easy disembarkation, Disney has developed systems that enable the crew to move...

What Do Customers REALLY Want?

With customers and prospects in today’s marketplace cutting budgets and slashing costs, contractors are faced with ever shrinking profits, lower margins and higher cleaning requirements from customers. It is across the nation and not going away anytime soon. So what...

They Know When You Care!

 Here is what I know:  the time when customers are the least loveable is the time when they need the MOST from you.  Just like with children, your customers need more from you during times of stress. When they are made to feel appreciated and valued during the good...