Reaching the Gold Standard in Service

Everyone talks about not being able to find good help that will make it past the 90 day probationary period. In spite of the unemployment numbers, some service oriented businesses cannot find good help.  Yet others seem to have few problems attracting and keeping...

Service At Sea! Business Lessons Part II

So lets talk about Service and making customers feel important.  Have you ever noticed how when you visit the world’s most reknown theme parks, you are addressed as “guests”?  Not customers, but guests.  Think back to all the places you have visited...

What I Learned About Business From a Week at Sea

After a week at sea aboard the Disney Cruise Line, I can tell you that it was a wonderful experience and done with all the magic that is Disney.  From the breezy check in to the quick and easy disembarkation, Disney has developed systems that enable the crew to move...

What Do Customers REALLY Want?

With customers and prospects in today’s marketplace cutting budgets and slashing costs, contractors are faced with ever shrinking profits, lower margins and higher cleaning requirements from customers. It is across the nation and not going away anytime soon. So what...