What Day Would You Like Service?

So finding myself in need of an air conditioning repair I scrolled online the many who offer this service.  I had heard of several, had experience with a few, but decided to contact the company who originally installed the units in my home 10 years ago.  I had used...

New Client? Get the Right Start!

The ability to develop long lasting productive relationships with clients starts with the first contact you have.  Building long term partnerships takes work and effort by all members of your team, but begins with the business owner and the culture in place. Here are...

Follow Up is the Missing Link in Poor Service

What an extraordinary few weeks it has been.  Helping my clients succeed by listening as they hit a wall and can’t find the way around it is truly  gratifying work.  Sometime the answers are right in front of them. Like last week working with a residential...

Reaching the Gold Standard in Service

Everyone talks about not being able to find good help that will make it past the 90 day probationary period. In spite of the unemployment numbers, some service oriented businesses cannot find good help.  Yet others seem to have few problems attracting and keeping...