Who Are You And Where Are You Going?

“If you do business today the way you did business yesterday, you won’t be here tomorrow”. A business philosophy that has helped many business owners stay focused on vision and goals. This mantra holds true in that if you are not open to new methods and ideas, you...

I'll Get Back to Her Later!

And by then she’s long gone.  With the speed of technology and the expectation of quick and speedy responses high, I am so dismayed when I hear a business owner or a manager demonstrate a lack of sense of urgency in customer response.  Its almost as if they feel...

Do I Give A Discount To Get A New Client?

So much buzz about getting and keeping customers I felt we needed to address this strategy.   In this time of competitive thinking, bottom of the barrel pricing and creative ways to get new clients, one has to wonder if the old time methods can still work.  Old time...

Is YOUR Service REALLY this Good?

Well I was once again “wowed” by the level of customer satisfaction I felt with doing business recently with a local small business.  The culture of customer care and concern permeated throughout the company.  I know this because from the person who...