Who Are You And Where Are You Going?

“If you do business today the way you did business yesterday, you won’t be here tomorrow”. A business philosophy that has helped many business owners stay focused on vision and goals. This mantra holds true in that if you are not open to new methods and ideas, you...

Are You Speaking "at" or "with" Your Employees?

The art of listening is a dying one. Or so it would seem.  Have you found yourself in the position of supposedly conversing with an employee only to find that you have done most of the talking and the employee has done most of the listening?  This is a roadway to...

Shockingly Disconnected!

Is this where we are?  I’m so utterly dismayed at the concept of creating a successful service business without as much as talking with a customer or prospect.  How did we get here?   How did we lose sight of the fact that customers want to do business with live...