Articles

Marketing and Advertising

Advertising Costs Eating Away At Your Bottom Line?

Finding a solution to the common problem of getting new customers without breaking the bank has many business owners scratching their heads wondering what to do. If this is a problem in your business, keep reading. I have a solution. Unfortunately, many business...

read more

Networking for the Pros!

Remember when your parents told you "it's not what you say, it's how you say it"? Well those wise words apply to networking strategies today. Networking in today's marketplace can be a time waster or a great use of your time.  It's up to you. It's not so much what...

read more

It's OK to Say NO!

I get inquires everyday from my clients who want to take on every job that comes their way. Their eyes glaze over with the thought of $$$$$ in their bank accounts.  I have been contacted to price everything from church steeples (pressure washing) to walls in an...

read more

Small Business Coaching

Lesson in EntreLeadership for the Holiday Weekend!

As you look forward to the coming long weekend, why not carve out some time to evaluate where your leadership skills are ranking this year.  Too often we don't take the alone/me time we need to really think through what we have done and where we are going.  We get...

read more

Reaching the Gold Standard in Service

Everyone talks about not being able to find good help that will make it past the 90 day probationary period. In spite of the unemployment numbers, some service oriented businesses cannot find good help.  Yet others seem to have few problems attracting and keeping...

read more

Service at Sea! Business Lessons Learned Part IV

More about service at sea.  Wow is all I can say about the level of service we experienced in the dining rooms and aboard the ship. From the maintenance workers scrubbing the deck floors, to the dining room servers, to the crew who saw to our every need, service is...

read more

Operations and Financials

Want to Increase Profitability? Here's How!

Profit, profit and more profit..how do we get more? The reason we are in business (unless we are a charitable organization) is to make money.  Isn't that why we do what we do?  So how do we get more of the green stuff to show up in our bank accounts? There are a few...

read more

It's OK to Say NO!

I get inquires everyday from my clients who want to take on every job that comes their way. Their eyes glaze over with the thought of $$$$$ in their bank accounts.  I have been contacted to price everything from church steeples (pressure washing) to walls in an...

read more

The Top of Your Desk Tells It All!

Yes..you read that correctly!  What does the top of your desk look like?  It's a good indication of the organizational status of your mind and maybe even your business. Oh yes..it tells a lot about how a person thinks and works. People who are procrastinators tend to...

read more

Commercial Cleaning Help

Removing Gray Areas

Reprinted from cmmonline.com Removing Gray Areas Effective training is key to infection prevention by John M. Poole Jr. April 28, 2020 How does an environmental services (EVS) technician approach his or her responsibilities in thwarting the spread of pathogens? Is...

read more

Effective Training for Retention

Sharon's article for  “Cleaning and Maintenance Management Online”. One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce. With the labor...

read more

Stopping Employees From Jumping Ship

Sharon is a contributor to this article in "Cleaning and Maintenance Management Online". Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep employees on...

read more

Residential Cleaning Help

Part Time or Full Time? What’s right for you?

Part Time vs. Full Time Which is Right for Your Company? So much controversy about which is best for your service company; Part Time or Full Time employees.  Some say Full Time people make the best employees and others are passionate about hiring only Part Timers....

read more

"PLEAZZZZ Tell Me What I Should Charge"

How many times a day do we see this question posted on forums all over? It appears in every industry group on LinkedIn, Facebook and even Google  +.  Business owners looking for the magic bullet and the quick answer.  That's the age we live in.  Seeking to get...

read more

Construction Cleaning Expert

We Haven’t Gotten A Complaint So Everything Must Be Ok

No communication from the client doesn’t necessarily mean everything is ok! In other words “ no news is NOT necessarily not good news”. Meeting and exceeding client expectations in terms of delivery of quality service in your cleaning business is critical to your...

read more

Lessons from the Ball Field ~ Hustle On and Off the Field

Have you watched people as they move throughout life? I find it so very interesting to see the hustlers and the sash-sayers as they find their own pace throughout life.  What does how they walk and carry themselves tell you about who they are and what kind of leaders...

read more

Employee Retention

Part Time or Full Time? What’s right for you?

Part Time vs. Full Time Which is Right for Your Company? So much controversy about which is best for your service company; Part Time or Full Time employees.  Some say Full Time people make the best employees and others are passionate about hiring only Part Timers....

read more

Effective Training for Retention

Sharon's article for  “Cleaning and Maintenance Management Online”. One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce. With the labor...

read more

Stopping Employees From Jumping Ship

Sharon is a contributor to this article in "Cleaning and Maintenance Management Online". Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep employees on...

read more

Customer Satisfaction

Do I Give A Discount To Get A New Client?

So much buzz about getting and keeping customers I felt we needed to address this strategy.   In this time of competitive thinking, bottom of the barrel pricing and creative ways to get new clients, one has to wonder if the old time methods can still work.  Old time...

read more

Is YOUR Service REALLY this Good?

Well I was once again "wowed" by the level of customer satisfaction I felt with doing business recently with a local small business.  The culture of customer care and concern permeated throughout the company.  I know this because from the person who answered the phone...

read more

Ability to Respond: Do You Have It?

There will be days when nothing goes right!  From employees who don't show up, to customers who demand the moon, to equipment failures and everything in between.   At the top of the list is of course taking care of the customer.  Whether it's a late arrival time, a...

read more

Sharon L. Cowan CBSE, Industry Expert

Who Are You And Where Are You Going?

“If you do business today the way you did business yesterday, you won’t be here tomorrow”. A business philosophy that has helped many business owners stay focused on vision and goals. This mantra holds true in that if you are not open to new methods and ideas, you...

read more

Sharon L. Cowan CBSE, Turnaround Specialist

Is YOUR Service REALLY this Good?

Well I was once again "wowed" by the level of customer satisfaction I felt with doing business recently with a local small business.  The culture of customer care and concern permeated throughout the company.  I know this because from the person who answered the phone...

read more

No La De Da! Stop Procrastinating!

Oh Oh...she's back! the wicked witch of procrastination.  She comes and goes at her leisure and at times takes weary business owners with her.  She can surface at any time of the day or night or any day of the week.  She isn't concerned about you or your productivity,...

read more

Ability to Respond: Do You Have It?

There will be days when nothing goes right!  From employees who don't show up, to customers who demand the moon, to equipment failures and everything in between.   At the top of the list is of course taking care of the customer.  Whether it's a late arrival time, a...

read more