Sharon is a contributor to this article in “Cleaning and Maintenance Management Online”.
Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep employees on board.
In fact, cleaning operation managers list turnover reduction as one of their top three challenges, according to a recent survey from Procter & Gamble Professional.
“Turnover is systematically high within all service industries, commercial cleaning in particular,” says Jim Peduto, managing partner at cleaning industry consultancy the American Institute for Cleaning Services (AICS). “If you look at surveys of what’s important to people in the cleaning industry, turnover is always in the top five.”