Sharon’s article for “Cleaning and Maintenance Management Online”.
One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce. With the labor market tightening and technology evolving rapidly, it is even more critical for the service businesses of today to sharpen their ability to attract and keep employees.
One important factor in this challenge is the quality of the training the employee receives. Too often we find that training, or lack thereof, is a major cause for employee dissatisfaction and ultimately contributes to turnover.
Let’s start at the beginning and identify a few reasons why a solid, consistent training program for all employees is important for BSCs.