Articles

Marketing and Advertising

Networking for the Pros!

Remember when your parents told you "it's not what you say, it's how you say it"? Well those wise words apply to networking strategies today. Networking in today's marketplace can be a time waster or a great use of your time.  It's up to you. It's not so much what...

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It's OK to Say NO!

I get inquires everyday from my clients who want to take on every job that comes their way. Their eyes glaze over with the thought of $$$$$ in their bank accounts.  I have been contacted to price everything from church steeples (pressure washing) to walls in an...

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Reaching the Gold Standard in Service

Everyone talks about not being able to find good help that will make it past the 90 day probationary period. In spite of the unemployment numbers, some service oriented businesses cannot find good help.  Yet others seem to have few problems attracting and keeping...

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Small Business Coaching

Lesson in EntreLeadership for the Holiday Weekend!

As you look forward to the coming long weekend, why not carve out some time to evaluate where your leadership skills are ranking this year.  Too often we don't take the alone/me time we need to really think through what we have done and where we are going.  We get...

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Reaching the Gold Standard in Service

Everyone talks about not being able to find good help that will make it past the 90 day probationary period. In spite of the unemployment numbers, some service oriented businesses cannot find good help.  Yet others seem to have few problems attracting and keeping...

read more

Service at Sea! Business Lessons Learned Part IV

More about service at sea.  Wow is all I can say about the level of service we experienced in the dining rooms and aboard the ship. From the maintenance workers scrubbing the deck floors, to the dining room servers, to the crew who saw to our every need, service is...

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Operations and Financials

Housekeeping Training at Sea! Who's in charge here?

Imagine my shock and dismay when I checked out the cabin on board the cruise ship only to find the shower filled with mold, visible dust on most surfaces and a hair pin on the floor! And that was just the beginning.  With more to come and a stomach for none of it I...

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Service At Sea! Business Lessons Part II

So lets talk about Service and making customers feel important.  Have you ever noticed how when you visit the world's most reknown theme parks, you are addressed as "guests"?  Not customers, but guests.  Think back to all the places you have visited and been called a...

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What I Learned About Business From a Week at Sea

After a week at sea aboard the Disney Cruise Line, I can tell you that it was a wonderful experience and done with all the magic that is Disney.  From the breezy check in to the quick and easy disembarkation, Disney has developed systems that enable the crew to move...

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Commercial Cleaning Help

We Haven’t Gotten A Complaint So Everything Must Be Ok

No communication from the client doesn’t necessarily mean everything is ok! In other words “ no news is NOT necessarily not good news”. Meeting and exceeding client expectations in terms of delivery of quality service in your cleaning business is critical to your...

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Do I Pay My Employees To Ride From Job To Job?

Whether you are a commercial or residential cleaning company, the question of paying Employees to ride in the car from job to job is one that haunts cleaning business owners. What is the right thing to do? What am I required to do legally? How can you afford to pay...

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Residential Cleaning Help

Effective Training for Retention

Sharon's article for  “Cleaning and Maintenance Management Online”. One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce. With the labor...

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Stopping Employees From Jumping Ship

Sharon is a contributor to this article in "Cleaning and Maintenance Management Online". Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep employees on...

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Construction Cleaning Expert

Who Are You And Where Are You Going?

“If you do business today the way you did business yesterday, you won’t be here tomorrow”. A business philosophy that has helped many business owners stay focused on vision and goals. This mantra holds true in that if you are not open to new methods and ideas, you...

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Advertising Costs Eating Away At Your Bottom Line?

Finding a solution to the common problem of getting new customers without breaking the bank has many business owners scratching their heads wondering what to do. If this is a problem in your business, keep reading. I have a solution. Unfortunately, many business...

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Employee Retention

Effective Training for Retention

Sharon's article for  “Cleaning and Maintenance Management Online”. One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce. With the labor...

read more

Stopping Employees From Jumping Ship

Sharon is a contributor to this article in "Cleaning and Maintenance Management Online". Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep employees on...

read more

Do I Pay My Employees To Ride From Job To Job?

Whether you are a commercial or residential cleaning company, the question of paying Employees to ride in the car from job to job is one that haunts cleaning business owners. What is the right thing to do? What am I required to do legally? How can you afford to pay...

read more

Customer Satisfaction

Ability to Respond: Do You Have It?

There will be days when nothing goes right!  From employees who don't show up, to customers who demand the moon, to equipment failures and everything in between.   At the top of the list is of course taking care of the customer.  Whether it's a late arrival time, a...

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How Customers Know You Care – 3 Tried and True Strategies

In our never ending quest for reducing customer cancellations, there are 3 tried and true strategies that work.  If you determine how to use these in the day to day operation of your business, I guarantee you will see results in customer satisfaction. Here's what to...

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What Day Would You Like Service?

So finding myself in need of an air conditioning repair I scrolled online the many who offer this service.  I had heard of several, had experience with a few, but decided to contact the company who originally installed the units in my home 10 years ago.  I had used...

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Sharon L. Cowan CBSE, Industry Expert

I'll Get Back to Her Later!

And by then she's long gone.  With the speed of technology and the expectation of quick and speedy responses high, I am so dismayed when I hear a business owner or a manager demonstrate a lack of sense of urgency in customer response.  Its almost as if they feel the...

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Is YOUR Service REALLY this Good?

Well I was once again "wowed" by the level of customer satisfaction I felt with doing business recently with a local small business.  The culture of customer care and concern permeated throughout the company.  I know this because from the person who answered the phone...

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It's All About the Tone!

Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their...

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Sharon L. Cowan CBSE, Turnaround Specialist

Does Letting Go Keep You Up at Night?

What do you do? It's a business you started and in many cases you started it  by personally cleaning homes or offices. You grew slowly and added people to help you. At first it was one person, then another and then several. Until now, you have a business with...

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"PLEAZZZZ Tell Me What I Should Charge"

How many times a day do we see this question posted on forums all over? It appears in every industry group on LinkedIn, Facebook and even Google  +.  Business owners looking for the magic bullet and the quick answer.  That's the age we live in.  Seeking to get...

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How Customers Know You Care – 3 Tried and True Strategies

In our never ending quest for reducing customer cancellations, there are 3 tried and true strategies that work.  If you determine how to use these in the day to day operation of your business, I guarantee you will see results in customer satisfaction. Here's what to...

read more